By Oyinkansayo Wole-Bodunde.
The West Africa Association of Customer Service Professionals (WAACSP) has taken a significant step in enhancing its Virtual Assistant Fundamentals program, elevating it to a professional certification.
According to Christian Anozie, Head of Administration, this upgrade is a notable achievement in WAACSP’s mission to provide top-notch education and training in customer service.
The revamped program aims to equip participants with practical skills and knowledge necessary to excel as virtual assistants. The curriculum covers a wide range of tools, applications, and software, ensuring participants stay up-to-date with industry trends. Key areas of focus include effective communication, time management, and problem-solving skills.
By offering this professional certification, WAACSP demonstrates its commitment to delivering excellence in customer service education. With a history of providing globally recognized certifications since 2016, WAACSP has certified over 5,000 professionals. This new certification will enable individuals to gain the skills and insights necessary to build sustainable careers in customer service.
Achieving this certification will not only enhance employment prospects but also empower professionals to contribute to the growth and development of their organizations. WAACSP’s certification is designed to prepare participants for success in the role of virtual assistants, and its launch marks a significant milestone in the organization’s ongoing efforts to deliver high-quality education and training.
WAACSP’s long-standing history and commitment to excellence are reflected in its mission to deliver globally recognized certifications that meet the needs of the customer service industry. The Professional Certification in Virtual Assistant is a testament to this commitment, and it is expected to have a positive impact on the careers of those who achieve it.
